I. Delivery Costs:
Delivery in Bulgaria
- For orders up to 50 BGN, including VAT – 5 .00 BGN (with VAT) to Speedy office
- For orders up to 50 BGN, including VAT – 6 .00 BGN (with VAT) to Customer’s address
- For orders above 50 BGN, including VAT – free delivery
II. Order execution schedule
1. Deadlines of delivery by courier
- Orders placed before 16:00 o’clock are sent by courier for delivery for the next working day.
- Orders placed after 16:00 o’clock will be sent the next working day.
- Orders placed on Friday after 16:00 o’clock are executed on the first working day of the following week.
2. Team Pro AD outsources the delivery to an external company – Speedy
3. Upon receiving the order from the courier, the Customer is obliged to check for:
- The integrity of the packaging (torn or damaged box)
- The presence and integrity of a protective ring / sticker on the cap
- Scratches or breakage of the packaging
- Expiry date
- Sale document (receipt, invoice, etc.)
- The description of the purchase document should correspond to the received item(s): type, size, number of items, weight, flavor, etc.
4. If there are any discrepancies between the ordered and delivered item(s), the Customer must notify the courier and has the right to refuse to accept the order.
5. The Customer has the right to refuse to pay for the delivered item(s) if he / she establishes any discrepancies or violations described in section 3.
III. Complaint / Reclaim
No complaints and reclaims are accepted in the following cases:
- If the appearance/ shape of the Product(s) has been compromised, whether intentionally or not
- If the protective ring / sticker on the cap has been removed or damaged
- If the packaging is damaged – cracked or broken cap or body
- The product has been used
- The product has expired
Complaints shall not be accepted without a purchase document – invoice, receipt, etc.